Refund Policy

MoodleMoot Malaysia Refund and Substitution Policy

1. Introduction

Thank you for registering for MoodleMoot Malaysia. We understand that plans can change, and we have established the following policy regarding refunds and substitutions to accommodate unforeseen circumstances.

2. Refund Policy

MoodleMoot Malaysia operates a strict no-refund policy. Once a registration is confirmed and paid, no refunds will be issued under any circumstances. This includes, but is not limited to, illness, travel-related issues, acts of nature, visa denials, or any other reason.

3. Substitution Policy

While we do not offer refunds, we understand that circumstances may prevent you from attending after registering. As such, we offer the option to substitute another person in your place. Please note the following conditions for substitution:

• Notification Requirement: All requests for substitution must be submitted via email to the registration team at least 48 hours before the event. The email must include the registration details of the original attendee and the substitute.
• Eligibility: The substitute must fulfill any specific registration criteria applicable to the original ticket (e.g., member/non-member, student/professional).
• Transfer of Funds: There will be no additional fees for making a substitution, but the substitute must settle any differences in registration fees if the ticket type differs (e.g., member to non-member).

4. How to Request a Substitution

To request a substitution, please follow these steps:

1. Email the Registration Team: Send an email to hi@modernlms.com with the subject line “MoodleMoot Malaysia Substitution Request.”
2. Provide Necessary Details: Include both the original registrant’s and the substitute’s full names, email addresses, and ticket types. Also, provide any additional information that might be needed to process the substitution.
3. Confirmation: Wait for confirmation from our registration team. We aim to process substitution requests within two business days.

5. Additional Information

Please be advised that substitutions are only valid for the current event year and cannot be carried forward to future events. The original registration fee remains non-refundable, and any upgrades in ticket categories will require payment of the difference at the current rate at the time of substitution.

6. Contact Information

For any questions or concerns regarding the refund and substitution policy, please contact our registration team at [email address]. We are here to assist you and ensure your experience at MoodleMoot Malaysia is seamless and enjoyable.

7. Conclusion

We look forward sharing an enriching experience with you at MoodleMoot Malaysia. Thank you for your understanding and cooperation with our refund and substitution policy.